Frequently Asked Questions

We primarily work with Shopify stores doing $1M+ in annual revenue. Our systems are optimized for direct-to-consumer brands with moderate to high order volume who are looking to scale operations without adding headcount.

We also work with stores on WooCommerce and BigCommerce, though Shopify integrations are our specialty.

Onboarding typically takes 2-3 weeks:

• Week 1: Discovery call, audit, and strategy planning
• Week 2: Build and configure automations
• Week 3: Testing, refinement, and go-live

For simpler implementations (like abandoned cart only), we can often go live in under a week.

Our free audit is a 15-minute call where we:

• Review your current tech stack and workflows
• Identify the highest-ROI automation opportunities
• Calculate your potential recovered revenue
• Provide a custom implementation roadmap

There's no obligation. Even if you don't work with us, you'll walk away with actionable insights.

We offer three tiers:

• Starter ($2,500/mo): 1 core automation, basic integrations, email support
• Growth ($5,000/mo): 3 core automations, AI support, priority Slack support
• Enterprise (Custom): Unlimited automations, dedicated account manager, SLA guarantees

All plans include ongoing optimization and support. There are no setup fees or long-term contracts.

Based on industry benchmarks, e-commerce automation typically delivers 3-10x ROI. Here's what that looks like:

• Abandoned Cart Recovery: Recover 10-15% of abandoned carts (vs. 2-5% without automation)
• AI Customer Support: Auto-resolve 40-60% of support tickets
• Inventory Alerts: Prevent $10K+/month in stockout losses

For a $100K/month store with 70% cart abandonment, recovering just 10% of abandoned carts adds $7,000+/month in revenue.

Yes. Every automation we build is designed to pay for itself within 30 days. If it doesn't, we keep working and optimizing until it does. We're not interested in charging you for automations that don't deliver measurable value.

We integrate with most major e-commerce and marketing tools:

• E-commerce: Shopify, WooCommerce, BigCommerce
• Email: Klaviyo, Mailchimp, Omnisend, Brevo
• Support: Zendesk, Gorgias, Intercom, Freshdesk
• Communication: Slack, Microsoft Teams
• CRM: HubSpot, Salesforce

If you use a tool we don't currently integrate with, let us know. We're constantly adding new integrations.

No. CartOps is completely done-for-you. We build, configure, and manage everything. You'll receive reports and updates, but you don't need to learn or monitor any new tools.

If you want visibility, we can provide dashboard access, but it's completely optional.

We design our automations to complement your existing stack, not replace it. For example, if you already use Klaviyo for newsletters, we'll work alongside it for cart abandonment rather than duplicating efforts.

During onboarding, we audit your current setup to identify overlaps and ensure a smooth integration.

Support depends on your plan:

• Starter: Email support with 24-hour response time
• Growth: Priority Slack support with same-day response
• Enterprise: Dedicated account manager with phone support

All plans include proactive monitoring. If something breaks, we'll usually fix it before you even notice.

We don't lock you into long-term contracts. You can cancel anytime with 30 days notice. If you decide to leave, we'll provide documentation of all automations we built so you (or another provider) can maintain them.

Our goal is to deliver enough ongoing value that you never want to leave.

Your data is your data. We only access what's necessary to build and manage your automations. We never sell or share your data with third parties.

All integrations are made through official APIs with proper authentication. We follow industry best practices for security and data handling.